Sketching
During the initial phase of the design proces multiple concepts were sketched out in specific restaurant environments. The example on the right is representing a big ordering screen (hence the green colour).
Paper Prototyping
The Interactive Table
UX Design
Service Design
Interaction Design
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After developing the initial concept, a prototype test was conducted using Apple iPads to test the interface during an ordering process. Customers were invited to participate and go through the steps of ordering. Developing a service narrative (story board) became a part of the tools optained in this design. Furthermore the aspect of co-creation was investigated and tested during the interface development.
Testing
Narrative & Co-Creation
Distributive Systems
Designing Interactive Service Systems
Blueprint
Distributed Systems
Distributive System Architecture
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Refujourney was a university thought-through service app, the concept was to develop a service system from which asylum seekers and refugees could use on their smartphone during their asylum process. Development of a cloud-based distributive server system. Making the app less dependent on server maintenance
Refujourney
System Architecture: Refujourney
Storytelling
Viral Campaign Development
Campaign
Communication
Guerilla Marketing
Kantine.nu was a university thought-through campaign, cardboard was the main material. To back up the guerilla marketing approach, the video was a part of a strategic implementation using QR codes and banners to lead users through the video to a specific landing page.
Concept development
Distributive Systems
Delivery Service Development
Customer Journey
System Architecture
Product Service Systems
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Initially when developing delivery services, basic system architectural understanding was implemented, providing a specific knowledge of developing product systems. The blueprint as an analytic tool, provided a great understanding of how a business or commerce has several stages from which the customer interacts on multiple service levels. User customer journey is a powerful tool when developing systems, in physical businesses as well as e-commerce. The user journey was in this project a way to visualize the potential touchpoints between customer and business.
System Architecture
Service Blueprint
Customer Journey
Strategy
Integration of Social Media
Social Media
Web Development
Communication Strategy
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In collaboration with Bjerg Architecture, a catalog of future development and suggestions to their existing website was created. Furthermore a strategic implementation of social media was suggested.
Web Development
UX Design
Digitalizing The Music Festival
Co-Creation
Social Media
Concept Development
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Building upon the existing concept, the workgroup decided to work upon the existing festival visual identity. Developing a strong analogy to the existing identity, the igloo as a meeting point during the music festival, became a strong concept in the initial development. During the design phase a prototype test was conducted, testing the video uplink connecting the igloo with the music scenes spread out on the festival areas.
Concept Development
Sketching User Experience
Prototype Testing
UX Design
Building Supermarket Authenticity
Service Design
Persuasive Design
Concept Development
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In collaboration with Coop Denmark and Kvickly, the concept of small grocery islands spread out the supermarket would provide the user experience of a marketplace and build authenticity. Tools such as persuasive design and service design was implemented.
Concept Development