TERMS

COPYRIGHT © ALL RIGHTS RESERVED BY J. HOLT-IVERSEN | CVR/VAT: DK 31352509 | +45 60283924 | JOHANNES(a)HOLT-IVERSEN.COM

TERMS & CONDITIONS

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

 

We accept Visa, MasterCard, American Express or regular account payments.

 

HOW SECURE IS THIS STORE?

 

This store uses Stripe as our Payment Service Provider, and automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

 

DO I NEED A PAYPAL ACCOUNT TO PURCHASE FROM THIS STORE?

 

No, you are not required to have a PayPal account to purchase from this store. Please click "Don't have a PayPal account?" and continue payment with your creditcard. Although if you already have a PayPal account you may use it. We also provide a SSL-secured creditcard payment system provided by Stripe.

 

SHIPPING?

 

We ship within 7 days by using GLS, PostNord, PostNL, UPS International or Fedex International.

We ship worldwide, but contact us if you have any special request. We will try our best to help you.

 

MY PURCHASE ARRIVED DAMAGED; WHAT DO I DO?

 

If things should go wrong for any reason, here is what you do. First: Call us or send us an email - and we will work things out.

 

All damaged items must be returned with the original invoice and in the condition in which you received it. Indicate on the back of the invoice, or in an attached letter, why you are returning the item(s). If your order arrived damaged please return it right away so we can send you a replacement. Shipping charges will only be refunded in the case that the error was our responsibility. If you give us the wrong address and your package is returned, we will charge you for shipping it to the correct location.

 

RETURNS SHOULD BE SENT TO:

 

J. Holt-Iversen

Valmuemarken 11

9000 Aalborg

Denmark

 

HOW DO REFUNDS WORK?

 

All refunds, including any refunds for return shipping charges, will be credited to the credit card used in your purchase. We will do everything we can to refund quickly and you will be notified of your refund by e-mail.

 

I'M NOT SATISFIED, WHERE DO I VENT MY FRUSTRATIONS?

 

If you are not satisfied with our service please let us know using our email address. shop @ holt-iversen . com